The Art and Science of Influence and Leadership (Part I: The Science)

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Office of War Information, Public domain, via Wikimedia Commons

Influence, the last of the three leader traits to be researched, stands out as the most practical measure of successful leadership. Be warned, though. Just as obedience to authority contains a dark side, so, too, do the methods of influence.

Scott Adams, creator of the comic strip Dilbert and renowned persuasion expert, calls behavioral psychologist Robert Cialdini the “Godzilla” of persuasion. Cialdini’s research, compiled in various books, lays out in simple language six different ways to influence people.

In his website, Cialdini states, “It is through the influence process that we lead, generate, and manage change. Like most things, the process can be handled poorly or well. It can be employed to foster growth and to move people away from negative choices and in more positive directions, thereby creating the conditions for Continue Reading “The Art and Science of Influence and Leadership (Part I: The Science)”

Here’s Why You Always Ask The Obvious Question

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Photo by Troy Sherk from FreeImagesHow many times does this happen to you?

Someone asks you for help in dealing with another person. It could be a negotiation, it could be to convince them, it might even be to ask them for a favor. You judiciously listen to their plight, absorbing where each party stands and what exactly the person seeking your help wants.

In your mind, you construct a verbal argument carefully built to nudge the other party towards the position sought by your friend. You start by suggesting your associate ask the Continue Reading “Here’s Why You Always Ask The Obvious Question”

You’ll Turn to Stone Once You Realize Your Sales Pitch Inadvertently Contains this Common Mistake

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You’re always selling. You may not consider it as “selling,” but you’re always trying to convince someone to do something.

It doesn’t have to be about trying to get someone to buy something from you or your company. It could be anything. Maybe it’s what to have for dinner. Maybe it’s what movie to watch? Maybe it’s swaying your boss to give you a raise.

Do you find your pitch is less persuasive than you hoped for? You could be making a common mistake without knowing it. What is that common mistake and how can you avoid it? Perhaps we should start with a metaphor.

Have you ever been to the Petrified Forest?

No, I’m not referring to the 1936 movie The Petrified Forest, starring Leslie Howard and Bette Davis, which also featured Humphrey Bogart when he was still cutting his chops playing the villain. Such was Bogey’s performance on the undercard that the American Film Continue Reading “You’ll Turn to Stone Once You Realize Your Sales Pitch Inadvertently Contains this Common Mistake”

This is What Public Speakers Can Learn from Aristotle’s Greatest Mistake

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Spoiler Alert: I can only reveal once you fully appreciate the useful parts of Aristotle’s idea.

Have you ever had to – or will you ever have to – speak in front of an audience? It could have been (or be) an audience of one hundred or an audience of one. In either case, you may have noticed what happens when you’re in the audience watching other people speak. Sometimes you enjoy the presentation, sometimes you’re bored to tears. And it’s not based on the nature of the subject.

Here’s why.

Most speakers employ some variation of Aristotle’s Model of Communication. While roughly based on his Treatise on Rhetoric, it does not directly incorporate the persuasive tools Aristotle outlines in that classic volume. Indeed, neither does it involve the five canons of rhetoric, although this makes more sense since Cicero identified them centuries after Aristotle’s death.

Still, despite the lack of these important communication components, there’s another, more important, reason why Aristotle’s Model of Communication often fails. To best grasp the reason for this failure – and how to either avoid it or take advantage of it – you need to understand why this model has been both popular and effective.Continue Reading “This is What Public Speakers Can Learn from Aristotle’s Greatest Mistake”

How to Protect Yourself From Being Hypnotized Without Knowing It

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Have you ever been mesmerized? It happens all the time. To everyone. It’s like when you look at one of those pictures with all these tantalizing shapes. They dazzle your eyes, preventing you from seeing the real picture hidden within. That’s what being mesmerized is like. And you don’t even know it’s happening.

Several years ago I found myself in San Antonio to make a presentation about how research in behavioral finance identifies useful techniques to help people save for their retirement. A fellow came up to me. He had read my book 401(k) Fiduciary Solutions and told me he felt every professional should read it. Then he asked the question no author ever wants to answer: “So, how is your book selling?”

I didn’t know the best way to respond, so all I said was the coy, “I’d like sales to be better.”

Then he told me something fascinating, something I had never heard before. He revealed Continue Reading “How to Protect Yourself From Being Hypnotized Without Knowing It”

The Dark Side: A Review of Yes! 50 Scientifically Proven Ways to Be Persuasive by Robert B. Cialdini et al

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Yes_50_Scientifically_Proven_Ways_to_Be_Persuasive_300

Luke: …Is the Dark Side stronger?
Yoda: No, no, no. Quicker, easier, more seductive.
Luke: But how am I to know the good side from the bad?
Yoda: You will know… when you are calm, at peace, passive. A Jedi uses the Force for knowledge and defense, never for attack.

In his first book, Robert Cialdini, psychology-professor-turned-marketing-guru wrote of his desire to learn “How to Say No” to itinerant marketers, aggressive solicitors and various other ne’er-do-wells. As a result, (and as I explain in my review of Influence: The Psychology of Persuasion), Cialdini goes out of his way to show readers why we say “yes” when we don’t want to and how to say “no” when we should. Furthermore, in his follow-up book (see my review of Influence: Science and Practice) Cialdini extends his discussion of the six principles of persuasion to specifically include Continue Reading “The Dark Side: A Review of Yes! 50 Scientifically Proven Ways to Be Persuasive by Robert B. Cialdini et al”

Don’t Be a Patsy! A Review of Influence: The Psychology of Persuasion by Robert B. Cialdini

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Influence_The_Psychology_of_Persuasion_300Whether it was actually said by P.T. Barnum or about P.T. Barnum, few would discount the adage “There’s a sucker born every minute.” Truth be told, if you asked Robert Cialdini, a well-respected Regents Professor Emeritus of psychology and marketing at Arizona State University who many consider the guru of the science of persuasion, he would freely admit he was born during one of those minutes. Indeed, in his introduction to Influence: The Psychology of Persuasion, this favorite author of marketers around the globe states in no uncertain terms, “All my life I’ve been a patsy.”

Cialdini attributes his long standing disposition as a sucker inspired his interest in the study of compliance. “Study of compliance?” you might ask. To the scholarly Cialdini, who cut his bones with a series of seminal academic papers on social psychology in the 1970’s, that phrase means “the psychology of persuasion” as in “how does one get another Continue Reading “Don’t Be a Patsy! A Review of Influence: The Psychology of Persuasion by Robert B. Cialdini”

A Book Cover to Judge: A Review of Influence: Science and Practice by Robert B. Cialdini

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Influence_Science_and_Practice_300Towards the end of Influence: Science and Practice, author Robert Cialdini tells a story of a rather nasty TV talk show host who regularly berated his publicity-seeking celebrity guests, often immediately after he introduced them. Many felt the host’s venom stemmed from a leg amputation suffered earlier in his life. Cialdini writes of the time in the 1960s when a long-haired Frank Zappa came on as a guest. The host introduced Zappa with this zinger: “I guess your long hair makes you a girl.”

Without hesitation, Zappa shot back: “I guess your wooden leg makes a table.”

This story reflects the motif of Continue Reading “A Book Cover to Judge: A Review of Influence: Science and Practice by Robert B. Cialdini”

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