Day 14 – November 27, 2009 (Fri): Do Some Customer Service

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Start of Day Twitter Stats: Follow: 90 Followers: 63 Listed: 5

Missed yesterday? Go here to read what happened on Day 13 – November 26, 2009 (Thu): Reel In Your Evangelists

twitter_power_joel_comm_150Black Friday. When most of America heads for the mall, and I go to work. Working in the field I do, you don’t get many days off. Since I really like my business, that’s not a problem. The weird thing, though, beside the normal national holidays, our industry recognizes and closes on Good Friday. As a lifelong Catholic, I feel this is a good thing.

Today, not only the mall’s had sales, but so did the stock market. Something to do with Dubai. I was busy. But the market closed early so I got to go home around 2pm.

Now, Joel Comm recommends one devote Day 14 to customer service. I don’t service customers via Twitter (nor does anyone else in our industry). Instead, I decided to have a few more conversations to see what I could learn. Here’s what I learned: