Day 14 – November 27, 2009 (Fri): Do Some Customer Service

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Start of Day Twitter Stats: Follow: 90 Followers: 63 Listed: 5

Missed yesterday? Go here to read what happened on Day 13 – November 26, 2009 (Thu): Reel In Your Evangelists

twitter_power_joel_comm_150Black Friday. When most of America heads for the mall, and I go to work. Working in the field I do, you don’t get many days off. Since I really like my business, that’s not a problem. The weird thing, though, beside the normal national holidays, our industry recognizes and closes on Good Friday. As a lifelong Catholic, I feel this is a good thing.

Today, not only the mall’s had sales, but so did the stock market. Something to do with Dubai. I was busy. But the market closed early so I got to go home around 2pm.

Now, Joel Comm recommends one devote Day 14 to customer service. I don’t service customers via Twitter (nor does anyone else in our industry). Instead, I decided to have a few more conversations to see what I could learn. Here’s what I learned:

  • I did my first three #FollowFridays today. “#FollowFriday” – or “#FF” – has become somewhat of a Twitter tradition where, at the end of every week, you mention some of your favorite people to follow. Most #FF’s simply have the hashtag and then the list of names.  I decided to give the reasons for my recommendations. Here they are:
  1. #FF 4 gr8 convers8ion @erichnwise @mikegastin @danrevans @SkeeterHarris @RochesterREguy @DavidSpinks @glennclarkcsm @ellenfweber @joeemorgan
  2. #FF thanks to these folks who have been very helpful: @markfrisk @leedrake @erichnwise @mikefixs
  3. #FollowFriday thanks for answering “@” questions @RichCurrie @thurmanthomas @mikemcbride9 @EmilyCarpenter @salmaiorana @Ka_Mitchell55
  • @DanEvans quickly returned the favor, earning me my first #FollowFriday. @SkeeterHarris followed suit later in the day. And when @gilbertdirect responded to Skeeter with an RT just before midnight, I got another mention.
  • While @ThurmanThomas has a purpose for his total number of followers (it’s the number folks, not the who), his wife’s (@pthomas3434) total number may or may not have a coincidental purpose (N.B.: For mature audiences only).
  • @glennclarkcsm and I shared our family’s enthusiasm for post-Thanksgiving movies (Home Alone, Elf and – this might be out of the blue but it came from my family – The Jerk).
  • @SkeeterHarris suggested I submit my Twitter account to I did and promptly got one follower.
  • @susanbeebe pointed out some interested things about a Google profile search which she then gave me some pointers on what to do (e.g., use keywords if you come up with nothing).
  • Late at night, @erichnwise took the Survey Monkey Survey to guess how many Twitter followers I’ll have at the conclusion of this experiment. She then told her 5,000+ followers about it. The next I knew, I got a slew of new followers. This wasn’t the first time she mentioned me or the experiment, but it was the first time I saw some immediate activity. Causation? I don’t know for sure. What I am sure, though, is that Deb is a real evangelist. Thanks, Deb.

Otherwise, today remained pretty quiet. Tomorrow – Saturday – promises to fill itself with more activity as I’ll be Twittering (both Tweeting and Twistening) all day as I work on the final script for the official Top Ten Countdown Awards Show a week from tonight.

How many followers do you think I’ll have after 30 days? Click here to enter your guess on my Survey Monkey survey “Chris Carosa’s 30-Day Plan to Dominate Twitter Experiment.” There’s no prize, but the fan who guesses the closest correct number the earliest will “win” and I’ll mention you if you want me to.

Find out today’s results on Day 15 – November 28, 2009 (Sat): Post a Link Tweet

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