A classmate of mine recently posted the following on Facebook along with a picture of one of those new order kiosks popping up across the county: “Greeting the future of fast food at McDonald’s on River Road in Bethesda. Sure hope the whole ‘coal’ thing works out for everyone, since there won’t be any jobs here before too long.”

Now, before you get started, yes, this is a liberal friend (I proudly remain friends with those of all political persuasions). But let’s ignore the “coal” comment and focus on the “future of fast food” statement. The evolution to the fast food kiosk was predicted when states started raising the minimum wage. It would have happened sooner or later (just like the auto-attendant has replaced the receptionist). The higher minimum wage just hastened the inevitable. It starts with the front of the counter with order takers. For fast food places, expect to see automation in the kitchen, too. This is Continue Reading “What is the “Content Economy” and Why are We Headed There?”