I can’t remember what grade it was, but some teacher long ago taught me a valuable lesson. In fact, this lesson was so memorable I’m sure many other teachers have used it. I definitely know this was a grade school class, back in the days we only a handful of people knew how to program computers, so this was definitely not pertaining to the subject of coding digital devices. But it could have been. It’s a lesson every single technical writer must learn if he wants to keep his job.

You know what I’m talking about. How many of you have bought a kit of unassembled furniture, brimming with confidence you’ve outwitted Ruby Gordon (a popular furniture store that delivers ready-to-use products right to your door step). You open the box, dutifully sort all the pieces, and boldly open the instruction to begin the rest of your afternoon.

By early evening, your frustration exasperated by a delayed dinner, you suddenly realize Continue Reading “Always Open the Peanut Butter Jar First”